Contact us

We respond within two business days. For urgent safety concerns inside the app, use the in-app crisis sheet (988, Crisis Text Line, Postpartum Support International).

General inquiries

Email: felitrujillo95@hotmail.com

Mail: 2800 SW 27th Terrace, Miami, FL 33133

Privacy and data-rights requests

Access, correction, deletion, portability, and other rights described in our Privacy Policy: send your request to felitrujillo95@hotmail.com with the subject line "Privacy request." We may need to verify your identity before fulfilling the request and we respond within 30 days.

Hospital partnerships

villie is being offered to hospitals, OB practices, and birth centers to bundle into mom-and-baby discharge packets. If you represent a clinical institution interested in offering villie to your patients, email felitrujillo95@hotmail.com with the subject line "Hospital partnership."

SMS opt-in and opt-out

villie sends SMS only to phone numbers users provide and only after the user opts in to a specific category in the app under Me → Notification Preferences. SMS categories include appointment reminders, support-room digests, milk-match notifications, AI replies, articles, events, and promotions. Promotions is off by default.

To opt out of all messaging from us, reply STOP to any SMS we send. To get help, reply HELP. Carrier message and data rates may apply. We do not charge for SMS.

Sample messages users may receive after opting in:

• "Hi {name}, this is villie. Your appointment with Dr. {provider} is tomorrow at {time}. Reply STOP to opt out."
• "Good morning — your weekly recap from your support room is ready. Open the app to read it. Reply STOP to opt out."
• "You have a new milk-match request from a verified Village family. Open the app to review. Reply STOP to opt out."

For full SMS data practices, see the SMS section of our Privacy Policy.

DMCA / copyright

To file a notice of claimed infringement under the U.S. Digital Millennium Copyright Act, email felitrujillo95@hotmail.com with the subject "DMCA notice" and include the information required by 17 U.S.C. § 512(c). We respond consistent with the DMCA's safe-harbor procedures.

Reporting abuse or unsafe content

To report a community-room user, milk listing, gear listing, or other content that violates our Terms of Service, use the in-app report flow on the relevant screen. Reports submitted in-app reach a moderator within 24 hours. For urgent matters, email felitrujillo95@hotmail.com with the subject "Urgent abuse report."

Press

Press inquiries: felitrujillo95@hotmail.com